We no longer provide paper copy of visa or passport forms.

Applicants are now required to fill their application fully online, print, sign and post or bring to the counter (subject to appointment) at the relevant processing office.

Applicants must submit the hard copies of their application with their supporting documents to the Embassy in person. Once processing is completed, applicants can pick up their passport and documents when on the date given for pick up.

Once visa application has commenced, it is available online for a period of 14 days for Visa applications and 21 days for Passport application for you to retrieve and amend before submission.

Appointments can be booked whilst completing an application online. Select ‘Counter Service’ as the mode of delivery.

Applicants who missed their appointments can request to reschedule the appointment subject to availability by contacting the relevant submission office via email at ghembta@gmail.comand provide the correct reference number, full name, date and preferred time for new appointment (subject to availability). You can also contact our live chat support team via our website on the application portal.

You will be unable to make changes on your application once submitted. To make amendments to your application after it has been submitted online, contact us via email at ghembta@gmail.com for application to be enabled for corrections. You can also contact our live chat support team via our website on the application portal.

First, check your email spam folder, if our emails are ending up there, add us to your address book or save sender list so our emails get to your inbox.

Check that you have filled in all mandatory questions. If you selected an appointment date and time, click ‘ok’ before you move on.

Appointments are subject to availability. Selected date is not secured until application is submitted.